Hi! Thanks for choosing NEAFS. We are sorry that you have to head to this page for some reason. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. If you are still confused after reading our return policy, please contact us at support@neafs.com at your earliest convenience so we can resolve your concerns :)

NEAFS'S RETURN POLICY

- If you are not satisfied with your purchase, you can file a return within 7 days.  

- If receiving the wrong/defective item by mistake, you can contact us within 48 hours of delivery for return/exchange along with your order number, photos or videos of what you receive.

- We only accept returns or exchanges for product(s) that are unused. Used products are not allowed to return/exchange under any circumstances. 

For return/ exchange/ refund, please note that:

- Make sure to contact us under any condition

- 15% restocking fee will be charged on returns due to personal preference.

- Shipping fee that occured by return/exchange should be on your charge unless it is NEAFS’s fault to send you the wrong/defective item.

- Please use DHL/Fedex when return the package, which ensure you can get refund/replacement successfully

- Original shipping costs are non refundable since we already paid to send the package to you the first time which means that it will be deducted from your refund.

- In case that you receive the wrong item from NEAFS, and you happen to like it. You have option to keep it as well as enjoy a given discount (10% off).

- We strongly recommend you obtaining and saving your return tracking number until you are notified that we have completed your refund.

Once your return is processed, you will receive a refund for the amount you paid for the returned item back to the original method of payment.

 

FREQUENTLY ASKED QUESTIONS 

What if I receive a broke item?

Please note we do not accept returns on broken/defective items that are used, there are no exceptions.

If the product arrives broken or defective PLEASE DO NOT USE IT OR THROW IT AWAY! Simply contact us within 48 hours of delivery, provide your order number and clear photos of the damaged item(s) and we’ll take care of the rest.

When will a replacement be sent?

Replacement will be sent out upon we receiving/inspecting the return pakage.

How long does it take for me to get a refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. 

If approved，your refund is credited back to the original payment source that you used when making a payment.

If you made a payment using your credit or debit card, the refund is credited back into that card. Depending on the card issuer, it might take up to 30 days for your refund to appear on your next card statement.

If you made a payment using your PayPal balance, the refund is credited back into your PayPal account within 24 hours.

If you made a payment partially using your card and PayPal balance, the refund of each partially amount is credited back into that card and PayPal account accordingly.

REPAIR CENTER

Our repair center is located in Moscow, Russia. If there is something wrong with the item and you need it fixed urgently(whatever within warranty or not), please send your products to our repair center. Our colleague will look after it and help you out. Pls conctact support@neafs.com to obtain the specific address.